Optanix Inc

  • IT Services
555 Faytteville St.
Suite 400
Raleigh, NC 27601
(919) 589-1144

About Us

Optanix is a technology and managed service provider that supports the most demanding businesses with our unique, advanced service assurance solution. Our history goes back more than 20 years as first read more
  • About

    Optanix is a technology and managed service provider that supports the most demanding businesses with our unique, advanced service assurance solution. Our history goes back more than 20 years as first a managed service provider and now as a technology platform leader and provider.
    The Optanix Platform provides predictive and proactive business service assurance across hybrid infrastructures, with actionable intelligence for prioritizing and addressing problems before they impact critical business services to protect revenue, improve customer experience and reduce IT costs. It provides full stack monitoring with end-to-end, top-to-bottom management of the IT infrastructure and services. Advanced analytics and root cause analysis predictively and proactively detect new and impending problems and quickly analyze them from multiple angles to find the true cause and provide actionable intelligence. With business service monitoring and prioritization, these root cause problems are prioritized based on the criticality of the impacted business services to ensure the most important problems to the business are addressed quickly. Streamlined remediation and management workflows reduce Mean Time to Repair (MTTR) through automation. Secure, multi-tenant remote access further reduces MTTR by enabling experts to rapidly solve problems.

    Optanix has more than 300 employees located across offices in New York City (our headquarters), Syracuse, NY and Raleigh, NC, plus additional remote locations. Our team has more than 200 separate industry certifications across contact center, collaborat

  • Highlights

    • Full-stack monitoring and automation technology
    • Built for the most demanding environments
    • Relentless focus on customer success
    • Shared ethos with service providers
    • Experienced, committed people
  • Whom to Contact

    • Jodi Budnick
      SVP, Human Resources
    • Kayla Dean
      HR Coordinator
    • Monique London
      Director, Human Resources
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