Lunch & Learn: The Evolution of the Customer Experience: What it Means to the CIO (Triangle – October 17)

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Name: Lunch & Learn: The Evolution of the Customer Experience: What it Means to the CIO (Triangle – October 17)
Date: October 17, 2019
Time: 11:30 AM - 1:00 PM EDT
Registration: Register Now
Event Description:
The Evolution of the Customer Experience: What it Means to the CIO

We are in the middle of an incredible shift in how businesses operate. The transformation of the customer experience and the prevalence of the public cloud are fundamentally changing the role of the CIO. It is CIOs who can help organizations adapt or be left behind. In this session, join Rachel Garrison of Zendesk to explore how the evolution of the customer experience is leading you and your companies into this new era. 

About the Company:
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Who Should Attend
The program is designed Manager and above for Customer Experience, IT, HR professionals

About the Presenter
Rachel Garrison, Solutions Consultant - Zendesk


Rachel Garrison is a Solutions Consultant at Zendesk, a SaaS customer service and engagement company. Passionate about customer service in this social media driven climate, she loves helping businesses of all kinds thrive.

Rachel has witnessed first hand the transformative power of service technology after 10+ years in the non-profit, entertainment and IT spaces.


The Frontier
Fusion (1st Floor)
900 Park Offices Drive
Research Triangle Park, NC  27709

Map & Directions
There is ample parking in their lot.

There is a parking deck attached to Packard Place and limited parking on the street.

Date/Time Information:
Registration & Lunch
11:30 am – 12:00 pm 
12:00 pm -1:00 pm

Contact Information:
Mary Smith
NC TECH Members and non-members can participate in this event.
 Registration is $10 to secure your seat (lunch included).

To see if your company is a member, view NC TECH member directory.

Contact Carol Zimmerman to learn more about membership and join today!

All registrations to NC TECH events are final and non-refundable.  Refunds will only be offered if the event is canceled.  Registrations are transferable to another qualified guest.  Please contact NC TECH at 919.856.0393 to request such a transfer.

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